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日本語 Frequently asked Questions:
| Step 1: Contacting Your Supplier | Step 2: Pricing Calculation |
| Step 3: Sea Freight Costs | Step 4: Tariff & Import Duty |
| Step 5: Total Cost Evaluation | Step 6: Contract Signing |
| Step 7: Production Process | Step 8: Quality Control & Inspection |
| Step 9: Shipping Arrangements | Step 10: Final Payment & Fee |
| Step 11: Container Loading | Step 12: Estimated Shipping Times |
| Step 13: Customs Clearance | Step 14: Receiving & Warehouse |
Can you provide free samples? How to get samples?
All no customized samples are free, please find out which samples you need, and mixed put in a carton box to protect, send by air express 5-10days, you only need to pay a little air express cost.(Please contact us for details samples and how to pay.)
What is the price? How can we get the quote or price list?
Please leave a message on our website or send an email to us. Make sure to tell us what kinds of material or products you need, and estimate order quantity, we can give you a quote by email. (Click here for the Catalog Price List)
How to order with you?
1: Email us which products and quantity?
2: Confirm the order of each other
3: Pay deposit
4: Start produce
5:Finish produce we issue pictures then you pay the balance
6:Arrange for ship
7:Issue the BL,Invoice,Packing List and other documents for your custom clearance
8: You got it.
Do you have stock? What is the produce/delivery/lead time?
Normally, we do not have stock; all need to be made under our production plan. Production time normally needs around 20-45days(depends on our production plan, the exact date can only be checked when we confirm the order with each other)
How can you ensure the quality & inspection?
We have passed the internationally certified production management system. We strictly control product quality through processes such as raw materials, production, testing, inspection, and packaging, and ultimately achieve a product qualification rate of 99.5% when handed over to customers.
What is the standard packaging method? Can we customize with our logo?
Our normal pack is 50pcs products into a opp plastic bag, few bags in a carton(difference products), use 5-layer corrugated carton box specifically designed for export, which provide excellent protection for our products. All of the carton box can be free printing (Logo, Product information, others need to be customized)
What is the shipping cost? And shipping time?
Our local port mainly is Xiamen(Top 10 biggest port in China).Shipping cost depends on: which port your nearby or located? 20GP or 40HQ container or LCL(less than a container)? The sea freight charges at different times fluctuate and are not fixed. Normally only can confirm the cost when order confirmed or ready to ship. Please contact us for detail if needed.
Can you quote CIF or DDP price?
Our normal quote and price is FOB, If you need CIF or DDP quote, we need to individual quote with our forwarder. The sea freight charges at different times fluctuate and are not fixed. Normally only can confirm the cost when order confirmed or ready to ship. Please contact us for detail if needed.
Can you help me arrange the shipment? And you supply door to door service?
We have forwarders who have cooperated for many years. They can help us book and deliver to every part of the world. They can also supply door-to-door and customs clearance services(DDP). This part of the cost needs an individual quote when ready to ship.
Sugarcane Bagasse Pulp Molding Products FAQ:
What is Bagasse?
Bagasse is sugar cane fiber pulp, left after the juice has been extracted from the sugar cane stalk. Bagasse is normally seen as a waste product, and is often burned thereby causing air pollution. Making tableware out of the sugar cane pulp solves the problem of waste and as well creates a value added product from a material, which is treated as a waste product.
What are the benefits of using bagasse?
Bagasse is 100% compostable and it biodegrades in 60-90 days. Through the use of this product, you are contributing to a sustainable planet. Bagasse is a tree-free readily renewable resource and provides a superior alternative to petroleum derived products. It will biodegrade and will not stay in the environment for hundreds of years.
Sugarcane Bagasse Pulp Products Advantages
1.100% Biodegradable and Decomposable
2.100% Made from Natural Fiber, without any chemical additives
3.100% Microwavable
4.100% Refrigerable
5.Up to 100 degrees Celsius in hot Water resistance
6.Up to 120 degrees Celsius in hot Oil resistance
What is the future of the sugarcane bagasse tableware?
1.Natural | 100% nature fiber pulp ,heathy ,100% biodegradable and ecofriendly for raw material |
2.Non-toxic | no toxic substance or ordor is released even in high temperature or in acid/ alkali condition : 100% food contact safety |
3.Microwaveable | safe to be used in microwave ,oven and refrigerator . |
4.Biodegradable and compostable | 100% biodegrade within two months : wastes will decompose into CO2 AND WATER : certified by the BPI /OK compost |
5.Recyclable | renewable ,reuse to make paper ,reduce the need for pertroleum-based material |
6.Water and Hot proof | 248°F/120°C hot oil and 212°F/ 100°Chot water resistant |
7.A +Quality and Durability | smooth and superior strength ; stackable : leak proof ;edge trimming can be omitted for autolines |
8.Variety | more than 200 items are for your selection |
What kinds of certificate you have? Can you provide the authorization?
We have obtained international certifications of:
1: Management System Certificate：ISO:9001, BRC, BSCI, QS;
2: Food Contact Safty Certificate：FDA,SGS,NSF,EC-EU,LFGB;
3: Biodegradable & Compostable Certificate：OK Compost Home, OK Compost Industrial, BPI, EN13432
Normally do not need special authorization, after we export, we can send all documents and you can use the copy of our certificate.
How long and how does they compost & biodegrade?
The rate of decomposition depends on the composting conditions – the temperature, turnover rate, moisture, etc. Just like other compostable material, products will biodegrade much faster if they are broken into smaller pieces. Bagasse tableware will biodegrade at the same rate as garden waste in a home composting system, which, depending on the home composting system, can be approximately 90 days. They will degrade faster in a commercial composting facility.
Can the product be heated in microwave and oven or put into refrigerator?
Can be, safe to be used in microwave ,oven few minutes, and few days in refrigerator.
If these products need to be film coated? How can they be water/oil proof?
Recently we all do not use any PE or PLA film coated on our bagasse products, do not need it, all of our bagasse tableware are hot water oil proof. We added waterproof and oil repellent during production, which has a good waterproof and oil proof effect without leakage.
Can you do PFAS free of the pulp molding sugarcane bagasse tableware? What is the cost?
We currently have 1-2 production lines dedicated to producing fluorine-free(PFAS Free) products in response to the demand for fluorine-free products in some countries. Due to the relatively low demand for such products, our minimum order quantity requirements are higher than ordinary products. Please communicate with us for specific details, and we will arrange production according to your needs. The unit price of the PFAS Free product will be slightly higher than that of regular products.
What is the minimum order quantity (MOQ)?
In theory, the minimum order quantity of our sugarcane pulp tableware is each item 50000pcs, and each time order should be no less than 20GP. However, in practice, slight adjustments can be made when placing an order. Please contact us for detail.
What is the HS code of sugarcane bagasse tableware? What is the import tariffs(tax/duty) rate in our country?
Sugarcane Bagasse tableware:
Name: Paper Pulp Tableware
HS code: 48236910 or 48237000 (you can check which code’s import duty is lower.
Each country’s import tariffs are difference, you need to visit your country’s customs or tax website for specific inquiries.
We want our emboss logo on the products, can it be? Is it cost-effective? How to do?
Our official products all do not have Logo. If you need a logo on the product, it means we need a separate mold to produce it. The mold fee needs to be paid by you. If your monthly order quantity is relatively large, it may be cost-effective. If the order quantity is not large, facing high mold fees is not cost-effective. Normally our buyer choose free printing on the outside packaging carton box with their company name or Logo.
We want our new style and size, how to customized (made a new mold)? What is the cost and MOQ?
We have many years of customization experience, and every year, more than 20 buyers come to us for individual customization. The process is: 1: Give us the samples or pictures or drawing, understand your needs and product requirements, 2:Pay sample mould cost, we then will free issue the drawing of the product, after confirmed, we made samples for you(sample need around 7-10days),3:After sample confirmed, we start the mass produce mould（mould time around 25-30days）4: Mass produce for your oder.
Sample mould cost: 1000USD per set.
Mass produce mould cost: 5000-10000USD, depends on the products style and size.
MOQ: For customized products, our MOQ is 1x20ft container per time(normally 40HQ) .
Cornstarch Tableware & Cutlery FAQ:
Process Principle of Cornstarch Tableware
Cornstarch disposable cutlery is a kind of environmental friendly tableware with corn starch as raw material, which is degradable, non-toxic and tasteless after heating and can be safely used.
Cornstarch disposable cutlery process principle is as follows: Corn starch is a kind of natural polymer. The molecules contain a large number of hydroxyl groups. Therefore, the corn starch macromolecules interaction force is very strong, which makes the original corn starch difficult to gain fused process, and its compatibility with other polymers in the blending process is poor.
However, these hydroxyl groups can undergo esterification, etherification, grafting, cross-linking and other chemical reactions. These chemical reactions are adopted to modify the corn starch to reduce its hydroxyl and change the original structure, so as to change the corresponding properties of the corn starch. They can change the original corn starch into thermoplastic corn starch. Thermoplastic corn starch is generally a blend of modified starch and biodegradable polyester (such as PLA/PBAT/PBS/PHA/PPC). Thus cornstarch cutlery is fully biodegradable, compostable, pollution-free to the environment, and the waste is suitable for composting, landfill and other treatment methods. The biodegradable tableware manufacturer, Bioleader makes full use of this material to produce high-quality in flight products.
After dehydration at the high temperature, the corn starch is pressed into flakes of the same width and thickness by a tablet press. Finally, after cutting and quantitative molding by a die, the corn starch is transformed into eco-friendly disposable dinnerware such as cornstarch cutlery including cornstarch spoon and fork, and cornstarch box.
What kinds of certificate you have?
Cornstarch tableware: ISO, OK Compost Industrial, EN13432, EC No 1935/2004, EU No 10/2011, SGS-FDA, MSDS, Test Report.
Does the cornstarch contain plastic(PP)?
Yes, normally our cornstarch product contains some percent of PP.
How can they be compostable & biodegradable?
Yes, it is biodegradable, carbon neutral and edible.
Waste is mixed in a large pile, loosely layered with bulking agents (woodchips, branches, shredded newspaper, etc) to allow air to filter through the pile. A network of pipes blows air into and sucks the air out of the pile, speeding up the natural process of composting.
Cornstarch tableware are all need industrial compost.
What is the difference of CPLA and Cornstarch cutlery?
1: Material:
CPLA：PLA+others
Cornstarch：cornstarch powder(mainly 60-70%)+PBS+PP+Light calcium carbonate+
Talcum powde+Low molecular polyethylene
2: Feature:
CPLA：100% Compostable & Biodegradable
Cornstarch：100% Compost Industrial &Biodegradable
3: Cost:
CPLA Price about 100-150% higher than Cornstarch.
4: Outward appearance:
They looks nearly same.
CPLA milky white; Cornstach is white
5: Buyers choice:
Due to the cost difference much.
95% buyer choose cornstarch. only 5% buyer choose CPLA.
6: Our production:
Due to the buyer’s choice, we already stop CPLA produce, now focus on Cornstarch.
- What is different between CPLA and cornstarch cutleries?
CPLA is more pure, it is from PLA, PLA is mainly extracted/refined from corn, potato
and other starch.
But Cornstarh is mainly from raw material cornstarch powder.(no refine, directly use
corn powder and other mixed)
- Are both series degradable?
CPLA is biodegradable and compostable. (60-90days)
Cornstarch is compostable, but at last it is degradable too.(need more time: 120days)
- Cornstarch series is less cost, why?
Material difference.
PLA material cost is very expensive, but cornstarch powder is cheap.
We want our new style and size, how to customized? What is the cost and MOQ?
Yes, need pay new mould to made them. Please contact us for detail request.
Cutlery(Fork,Spoon,Knife): Can they be customized pack?
Our normal pack is 50 or 100pcs per OPP bags, if need customized pack, may need extra cost, Please contact us for detail request.
Cutlery(Fork,Spoon,Knife): Can they be pack with napkin be in one set? Plastic bag or paper bag? Can it print in the pack?
Yes, can made few items in a bag(set), we supply clear plastic bags and paper bags, kraft bags, the bags can be print with your logo(need extra cost). Please contact us for detail request.
Cutlery(Fork,Spoon,Knife): what is the MOQ?
MOQ is 100,000pcs per type.
Can you do other colours? What is the MOQ?
Our main colour is white, can made other colours (like black, red, green….).
MOQ is higher for customized colours(each time no less than 5 tons)= 300,000pcs each.
Paper cup & bowl products FAQ:
Can I print my logo on paper cups and paper bowls? How does it work and what is the MOQ?
Yes. We offer water-based flexographic printing for paper cups and paper bowls, compliant with food-contact regulations (EU/FDA) and optimized for high-volume production.
Workflow (5 steps)
Confirm specs & print area: size/volume, single vs. double wall (cups), lining (PE or PLA), single- or double-sided print.
Submit artwork: vector AI/EPS/PDF (text outlined), provide Pantone or CMYK values; we recommend ≤4 colors; ≥300 dpi for placed images.
Die-line & proof: we provide the die-cut template and digital proof; hard proof available on request.
Plate & order: Flexo plate fee: CNY 600 per color; reorders with no design change reuse plates at no extra fee. Production is scheduled after deposit.
Lead time: typically 15–25 days for printed cups/bowls (subject to seasonality and quantity).
MOQ
Custom-printed paper cups/bowls: ≥50,000 pcs per size/SKU.
PLA coated: 100,000 per size/SKU.
Quality notes
Food-safe water-based/soy-based inks; manage large solid areas with screens or spot colors to control color variation.
Typical registration tolerance ±0.5–1.0 mm; final color acceptance per approved proof.
Can you print multi-color logo on your products?
Yes, we support OEM service. Just send us what you need to be printed in the paper cups, no matter logo, design, QR code or anything else.
How to place an order and get the products?
- Inquiry—The more information you provide, the more suitable product we can provide for you! Please provide the specification as detailed as possible and kindly inform us the quantity.
- Quotation—Official quotation sheet will be sent to you with detailed information for the product on it.
- Printing file—PDF or Ai Format. The picture resolution must be at least 300 dpi.
- Mould making—Mould will be finished in 1 months after the payment of mould fee. Mould fee need to be paid in full amount.
- Sample confirmation—Sample will be sent out in 3 days after the mould is ready.
- Payment terms—T/T 50% in advanced, balanced against copy of Bill of Lading.
- Production—Mass production, shipping marks are needed after production.
- Shipping—By sea, air or courier.
What kinds of paper cups & bowls you have?
Material: PE coated paper, PLA coated paper, Un-coated paper, Kraft paper(PE or PLA coated)
Cup Style: Single wall cups, Hollow wall cups, Ripple wall cups,
Bowl Style: Kraft paper bowl, white cardboard coated paper bowl (Soup bowl, Salad bowl)
What is the difference of PE and PLA coated?
In conventional paper cups they are coated with PE (Polyethylene) derived from oil, to make board waterproof. Cups coated in PLA (Polylatic acid) the plastic is derived from plants, so both the board and the coating are derived from fully renewable sources.
PE coated: Normal cups, PE means normal plastic, can not be 100% compostable.
PLA Coated: Biodegradable cups, PLA with paper can be 100% compostable and biodegradable.
What kind of inks are used on paper cups?
We use water based inks, and are food compliant
Can I recycle cups through office paper recycling
Although a odd few cups finding themselves in paper waste would probably not be a issue, most waste paper recyclers will not take paper once contaminated with coffee cups, as most paper ends up being hand sorted, and finding piles of mouldy paper cups in the paper stream will cause problems.
Why does PLA coated cups cost more?
PLA cost is much higher than PE plastic. And the production of PLA coated board is much slower and more problematic than making PE coated board, converting PLA coated board into cups requires machines to be adapted, and making the cups is much more difficult.
What is the MOQ?
Normal paper cups(PE coated): 30,000pcs/type (no print); 50,000pcs/type (printing cups);
Biodegradable paper cups(PLA coated): 100,000pcs/type